Billing

Billing in xtra audio operates at two levels: the project level for payment methods, billing address, and invoices, and the station level for plan selection, addons, and station-specific subscriptions.

Billing Pages

Page	Path	Description
Project Billing	Project sidebar → Billing	Payment methods, billing address, tax ID, project addons, invoices
Station Billing	Station sidebar → Billing	Current plan, station addons, station invoices, cancellation

Plans

Each station runs on a plan that determines available features and resource limits. Plans differ in storage, encoder slots, studio seats, log retention, and feature access.

xtra audio offers five plans: Basic, Plus, Pro, Ultimate, and Enterprise. The Enterprise plan uses custom limits negotiated per contract.

Plan Comparison

Feature	Basic	Plus	Pro	Ultimate	Enterprise
Storage	10 GB	20 GB	40 GB	100 GB	Custom
Encoders	1	1	2	3	Unlimited
Studio Seats	1	2	3	5	Custom
Players	Up to 2	Up to 3	Up to 3	Up to 4	Custom
Log Retention	7 days	30 days	90 days	365 days	Custom
EBU R128	Yes	Yes	Yes	Yes	Yes
Relay	—	Yes	Yes	Yes	Yes
Voice Tracking	—	Yes	Yes	Yes	Yes
Webhooks	—	1	2	3	Custom
Livestreaming	—	—	Yes	Yes	Yes
External Sources	—	—	Yes	Yes	Yes
Cartwall	—	—	1	2	Custom
MIDI Support	—	—	Yes	Yes	Yes
Timing	—	—	Yes	Yes	Yes

Current pricing is available on the xtra audio pricing page. The same comparison is shown in the app when creating a station or changing a plan.

Contract Types

Plans are available with two contract types:

Contract	Description
Monthly	Billed each month, cancel anytime
Yearly	Billed once per year at a discounted rate

Yearly contracts reduce the effective monthly cost. The savings are displayed in the plan selection wizard.

Currencies

Plans and addons are billed in one of two currencies:

Currency	Code
Euro	EUR
US Dollar	USD

The currency is set per project and applies to all stations and addons within that project. It cannot be changed after the project is created.

Free Trial

Some plans include a free trial period. During the trial:

• No charges are made
• All plan features are available
• The trial duration is displayed on the billing page
• The first charge occurs when the trial ends

Cancelling during the trial period prevents any charges.

Change a Plan

1. Open the station Billing page
2. Click Change Plan
3. Select the new plan and contract type
4. Review the cost preview
5. Confirm the change

Upgrades

Upgrades take effect immediately. The remaining value of the current billing period is credited toward the new plan. The price difference is charged right away.

If the upgrade requires 3D Secure authentication, the payment page opens in the browser. The plan change activates after authentication completes.

Downgrades

Downgrades are scheduled for the end of the current billing period. The station keeps its current plan and features until the new billing cycle begins.

Scheduled downgrades appear on the station billing page and can be cancelled before they take effect.

WARNING

Downgrading may reduce storage, encoder slots, or feature access. Ensure current usage fits within the lower plan limits before the change takes effect.

Addons

Addons extend capabilities beyond the base plan. Each addon has its own subscription and is billed monthly. See Addons for the full catalog of sound processing and other addons.

Addon Types

Type	Scope	Example
Project Addon	Applies to the entire project	Additional storage
Station Addon	Applies to a single station	StereoTool license

Quantity Types

Type	Description
Single	One per project or station (activate or deactivate)
Stackable	Can be purchased in increments for increased capacity

Stackable addons are purchased in fixed increments. For example, storage addons are added in blocks of 25 GB.

Manage Addons

1. Navigate to Addons in the project or station sidebar
2. Browse available addons grouped by category
3. Click an addon to activate it
4. Select the quantity (for stackable addons)
5. Review pricing and confirm

Active addons appear at the top of the page. Some addons offer a trial period.

Change Addon Quantity

For stackable addons, the quantity can be adjusted after purchase.

• Increasing the quantity takes effect immediately with prorated charges
• Decreasing the quantity is scheduled for the end of the billing period

Cancel an Addon

1. Navigate to the addon in the project or station Addons page
2. Click the addon
3. Click Cancel

The addon remains active until the end of its billing period. Cancelled addons can be reactivated before the period ends.

Payment Methods

Payment methods are managed at the project level and apply to all stations and addons within the project.

Supported Payment Methods

Method	Details
Credit / Debit Cards	Visa, Mastercard, American Express, Discover, Diners, JCB, UnionPay, Maestro
PayPal	Linked PayPal account

Add a Payment Method

1. Open the project Billing page
2. Click Manage next to Payment Methods
3. Click Add Payment Method
4. Enter the payment details and confirm

The first payment method added becomes the default. Additional methods can be set as default after being added.

Remove a Payment Method

1. Open the project Billing page
2. Click Manage next to Payment Methods
3. Click the delete icon next to the payment method

The default payment method cannot be removed. Set a different method as default first.

Billing Address and Tax ID

Billing Address

1. Open the project Billing page
2. Click Edit next to Billing Address
3. Enter the address details (country and postal code are required)
4. Save the changes

VAT ID (B2B)

Business accounts can add a VAT ID for B2B billing. The VAT ID appears on invoices and enables reverse-charge invoicing for B2B transactions within the EU.

1. Open the project Billing page
2. Click Edit next to Tax ID
3. Select the tax ID type and enter the number
4. Save — the ID is validated automatically

The VAT ID is validated against the relevant tax registry. An invalid ID is rejected. A common format is the EU VAT number, for example DE123456789.

Invoices

Invoices are generated for each billing cycle and displayed on the billing page.

Project Invoices

The project billing page shows all invoices across stations and project addons.

Column	Description
Number	Invoice number
Date	Issue date
Status	Paid, open, void, or uncollectible
Amount	Total amount charged
PDF	Download link

Station Invoices

Each station billing page shows invoices specific to that station's subscription.

Invoice Details

Each invoice contains:

• Line items with descriptions and amounts
• Billing period (start and end date)
• Subtotal, tax, and total
• A link to the Stripe-hosted invoice page

Discounts

Active discounts appear on the project billing page. Each discount shows:

• Discount name
• Percentage off
• Remaining months (if time-limited)

Discounts are applied automatically to applicable invoices.

Payment Status

The billing status affects station availability. Each station subscription has one of five statuses.

Status	Value	Description	Station Effect
Pending	pending	Initial setup or awaiting 3D Secure confirmation	Station is being provisioned
Active	active	Payment is current	Normal operation
Past Due	past_due	Payment failed, automatic retry in progress	Station remains active temporarily
Suspended	suspended	All payment retries failed	Station cannot stream
Canceled	canceled	Cancellation scheduled or completed	Station runs until period end

The typical lifecycle is pending → active. A failed payment moves an active subscription to past_due, then to suspended if retries fail. canceled is reached through a cancellation request.

Payment Failures

When a payment fails:

1. The station enters past due status
2. Stripe retries the charge automatically over several days
3. If retries fail, the station moves to suspended status
4. A suspended station cannot be started or stream

To resolve a suspended station, update the payment method on the project billing page. The station reactivates after a successful charge.

3D Secure Authentication

Some payments require 3D Secure (3DS) authentication. When required:

1. A payment confirmation page opens
2. Complete the authentication with the bank
3. The subscription activates after confirmation

If authentication is not completed within a few minutes, a notification is sent with a link to retry.

Cancellation

Cancel a Station

1. Open the station Billing page
2. Scroll to the Danger Zone section
3. Click Cancel
4. Review the consequences and confirm

After cancellation:

• The station continues running until the end of the current billing period
• A 7-day grace period follows before data is deleted
• Schedules, encoder configurations, and history are removed after deletion
• Media files in the shared library are not affected

Reactivate a Station

If a station is cancelled but the billing period has not ended:

1. Open the station Billing page
2. Click Reactivate in the cancellation banner

Reactivation restores the station to active status with the same plan.

Cancel a Project

Cancelling a project ends all station subscriptions and addon subscriptions. See Stations for details on what a station includes.

1. Open the project Billing page
2. Scroll to Cancel Subscription
3. Confirm the cancellation

The project and all stations remain accessible until the end of the current billing period. A cancelled project can be reactivated before the period ends.

Related

• Stations — Station types and creation
• Projects — Project management
• Addons — Sound processing and other addons
• Encoders — Streaming configuration